Let's get your photos and videos from Facebook and Instagram.

Just takes a few minutes to get the request in. Then Facebook or Instagram prepares your file — usually within a day or two — and we'll walk you through the rest.

Video walkthrough coming soon

Here's what we're about to do

1
Request your archive Open Facebook or Instagram and ask for your photos and videos. Just takes a few minutes.
2
Wait for their email Facebook and Instagram prepare your file — usually within a day or two. They'll email you when it's ready.
3
Come back and upload We'll remind you. Download the file, come back here, and we'll take it from there.
Watch the video instead ▶ Already have your zip file? Upload it now →
Step 1 of 3

Open your account in a new window.

Pick which platform you're requesting from. We'll open it beside this page so you can follow along here.

Tip: make sure you're already signed in to your account first — that takes you straight to the export page. Then move that window to the side so you can see both at once, and follow along here.
Step 2 of 3

Follow along on the Facebook page.

Work through these steps in the window you just opened. Take your time — just takes a few minutes.

1 Open the page
→
2 Pick your account
→
3 Choose what to include
→
4 Set format & quality
→
5 Create export
1

Open the page

In the Facebook window, you should see a popup that says "Export your information." Click Create export.

💡 If you're not logged in, Facebook will ask you to sign in and then bring you right back here.
The 'Export your information' popup with Create export
2

Pick your account

Select your Facebook account — you'll see your name and photo. On the next screen, choose Export to device.

Choose your profile Export to device
3

Choose what to include

Click Customize information. You'll see a long list — scroll through and check only these items:

Your Facebook activity:

  • ✓ Posts
  • ✓ Stories
  • ✓ Reels
  • ✓ Live Videos
  • ✓ Groups

Personal information:

  • ✓ Profile information

Connections:

  • ✓ Friends
To protect your privacy, leave these unchecked
  • ✕ Messages
  • ✕ Security and login information
  • ✕ Ads information
  • ✕ Data logs (takes 15 days and contains nothing useful)
  • ✕ Everything in Logged information, Security, and Preferences
One thing to know: Facebook only exports photos you uploaded yourself. Photos other people tagged you in won't appear — that's a Facebook limitation, not ours.
Customize information — choose what to include
4

Set the format and quality

Back on the "Confirm your export" screen, set these three options:

  • ✓ Date range: All time
  • ✓ Format: JSON (not HTML)
  • ✓ Media quality: Higher quality
💡 JSON format is important — it's what lets us read your photo dates and captions correctly.
Confirm your export screen Date range: All time Format: JSON Media quality: Higher quality
5

Create the export

Review your settings and click Create export. Facebook will email you when your archive is ready — usually a few hours, sometimes up to a couple of days.

Heads up: once their email arrives, you have 4 days to download the file before the link expires. Check your spam folder if you don't see it.
Review your export settings Create export button
1 Open the page
→
2 Pick your account
→
3 Check Media only
→
4 Set format & quality
→
5 Start export
1

Open the page

In the Instagram window, you should see an "Export your information" popup. Click Create export.

💡 Instagram exports go through Meta's site. If you're prompted to sign in, use your Facebook or Instagram login.
2

Pick your account

Select your Instagram account — you'll see your username and profile photo. On the next screen, choose Export to device.

3

Check Media only

Click Customize information. Scroll through the list until you find Media — check that box only. Leave everything else unchecked.

💡 "Media" is the one that contains your photos and videos. You don't need anything else.
4

Set the format and quality

  • ✓ Date range: All time
  • ✓ Format: JSON (not HTML)
  • ✓ Media quality: Higher quality
💡 JSON format is important — it's what lets us read your photo dates and captions correctly.
5

Start the export

Click Start export. Instagram will send you an email when your file is ready — usually a few hours, sometimes up to a couple of days.

Heads up: once their email arrives, you have 4 days to download the file before the link expires. Check your spam folder if you don't see it.
Step 3 of 3

Leave your email and we'll tell you when to come back.

Facebook and Instagram take 1-2 days to prepare your file. They'll send you an email when it's ready — so will we, with a link straight to the upload page.